Description
Wipro is actively seeking freshers for the position of System Engineer. This opportunity is open to bachelor’s degree holders from any batch. Below are additional details:
About
Wipro Limited is a globally recognized information technology, consulting, and business process services company. Leveraging cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies, Wipro helps clients adapt to the digital world, fostering their success. With a comprehensive portfolio of services and a strong commitment to sustainability and corporate citizenship, Wipro has over 175,000 dedicated employees serving clients across six continents. The company collaborates to discover ideas, connecting the dots to build a better and bold new future.
Responsibilities
As a System Engineer at Wipro, you will be responsible for the following:
- Excellent communication skills.
- Ability to empathize, pacify, and handle irate customers with exceptional communication skills.
- Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc., over remote support.
- Answering incoming calls and responding to customer’s emails in a timely manner.
- Managing and resolving customer complaints.
- Identifying and escalating issues to supervisors as needed.
- Providing product and service information to customers.
- Researching required information using available resources and offering solutions to customers.
- Researching, identifying, and resolving customer complaints using applicable software.
- Routing calls and tickets to appropriate resources and domains that can best support the user.
- Documenting all call information according to standard operating procedures.
- Recognizing, documenting, and alerting the management team of trends in customer calls.
- Creating SOPs for new issues and resolutions given.
- Completing call logs and reports.
Job Type
- Engineer
- System Engineer
Location
- Mumbai, India