Wipro Hiring System Engineer

Description

Wipro is actively seeking freshers for the position of System Engineer. This opportunity is open to bachelor’s degree holders from any batch. Below are additional details:

About

Wipro Limited is a globally recognized information technology, consulting, and business process services company. Leveraging cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies, Wipro helps clients adapt to the digital world, fostering their success. With a comprehensive portfolio of services and a strong commitment to sustainability and corporate citizenship, Wipro has over 175,000 dedicated employees serving clients across six continents. The company collaborates to discover ideas, connecting the dots to build a better and bold new future.

Responsibilities

As a System Engineer at Wipro, you will be responsible for the following:

Excellent communication skills.
Ability to empathize, pacify, and handle irate customers with exceptional communication skills.
Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies.

Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc., over remote support.
Answering incoming calls and responding to customer’s emails in a timely manner.
Managing and resolving customer complaints.

Identifying and escalating issues to supervisors as needed.
Providing product and service information to customers.
Researching required information using available resources and offering solutions to customers.

Researching, identifying, and resolving customer complaints using applicable software.
Routing calls and tickets to appropriate resources and domains that can best support the user.
Documenting all call information according to standard operating procedures.

Recognizing, documenting, and alerting the management team of trends in customer calls.
Creating SOPs for new issues and resolutions given.
Completing call logs and reports.