Wipro Hiring Freshers for Associate

Description

In summary, as a Technical Support Executive at Wipro, you will contribute to the company’s commitment to delivering exceptional services. Your role involves resolving client queries, ensuring operational excellence, and staying updated with evolving technologies. Wipro offers a dynamic work environment for individuals seeking to kickstart their career in the IT industry.

About

Wipro Limited is a leading global information technology, consulting, and business process services company. With a strong commitment to delivering innovative solutions, Wipro empowers businesses to thrive in the digital era. The company’s diverse range of services includes IT consulting, system integration, application development, and more. Wipro is known for its customer-centric approach and a deep understanding of industry-specific challenges.

Responsibilities

As a Technical Support Executive at Wipro, you will play a vital role in providing effective technical support to the process, ensuring timely resolution of client issues. Your key responsibilities include:

Support Process Management:
- Manage transactions according to required quality standards.
- Field all incoming help requests from clients via telephone and/or emails courteously.
- Document pertinent end-user identification information and the nature of the problem.
- Update availability in the RAVE system for process productivity.
- Record, track, and document all queries, problem-solving steps, and resolutions.
- Follow standard processes and procedures to resolve client queries.
Client Query Resolution:
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries.
- Provide product support and resolution to clients by performing a question diagnosis.
- Assist clients in navigating around product menus and facilitate better understanding of product features.
- Troubleshoot all client queries in a user-friendly, courteous, and professional manner.
- Maintain logs and records of all customer queries following standard procedures.
Operational Excellence and Training:
- Undertake product training to stay current with features, changes, and updates.
- Enroll in product-specific and other trainings per client requirements.
- Partner with team leaders to identify training themes and learning issues.
- Update job knowledge by participating in self-learning opportunities.

Skills

To excel in this role, you should possess the following skills:

Communication Skills:
- Effective written and verbal communication.

Analytical Skills:
- Ability to analyze and troubleshoot client queries.
Team Player:
- Collaborative working and teamwork.
Business Acumen:
- Understanding of business processes and client requirements.