Wipro Hiring Freshers as Associate 2024

Description

Wipro is hiring for the Associate role in Kochi, India. This is an excellent job opening for freshers, providing an opportunity to work in a dynamic environment that focuses on delivering effective technical support to clients, resolving issues, and ensuring compliance with process SLAs. Join us to enhance your skills and develop expertise while delivering superior customer service.

About

Wipro organization values operational excellence and superior customer service. With a focus on capability building and stakeholder engagement, we offer a structured environment for learning and growth. This is an ideal entry-level job for those looking to build a strong foundation in technical support and client interaction.

Responsibilities

• Manage client transactions as per quality standards.
• Provide courteous and effective technical support via calls and emails.
• Document client interactions, including problem-solving steps and resolutions.
• Use internal resources and knowledge bases for troubleshooting and client query resolution.
• Ensure compliance with service agreements and SLAs.
• Identify recurring issues and propose solutions to improve processes.
• Maintain and update self-help documents to enhance client experience.
• Deliver excellent customer service and troubleshoot queries professionally.
• Conduct follow-ups and provide feedback to ensure client satisfaction.
• Enroll in product-specific training to stay updated on features and changes.

Skills

• Knowledge of assigned processes, tools, and systems.
• Proficiency in troubleshooting and problem-solving.
• Attention to detail and execution excellence.
• Collaborative working and effective communication.
• Client-centric approach to query resolution.

Eligibility Criteria

• Freshers job opening; no prior experience required.
• Strong learning ability and a proactive approach to self-development.
• Willingness to participate in training and capability development programs.
• Zeal for delivering high-quality customer service

Job Type: Full-time.

Job Location: Kochi, India.

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