Sprinklr Hiring Product Support Engineer

Description

Sprinklr, a global leader in unified customer experience management (Unified-CXM), is actively seeking dynamic and motivated individuals for the role of Product Support Engineer. This exciting opportunity is open to fresh graduates from any bachelor’s program and any batch. Sprinklr is dedicated to helping companies deliver exceptional human experiences to every customer across modern channels at an unprecedented scale. Headquartered in New York City, with a global workforce of over 2,400 employees, Sprinklr collaborates with more than 1,000 of the world’s most valuable enterprises, including Microsoft, P&G, and Samsung.

About

Sprinklr’s mission is to provide a unified platform for all customer-facing functions, ensuring excellent experiences at every touchpoint. As a company, Sprinklr is committed to growth, learning, and making a significant impact on the industry through ingenuity. The organization values a supportive culture, open communication, and a collaborative environment where employees can take risks together.

Job Responsibilities

As a Product Support Engineer at Sprinklr, you will play a crucial role in addressing and resolving product and technical issues faced by clients. Key responsibilities include:

Duplicating and troubleshooting product and technical issues.
Developing in-depth product expertise to provide effective solutions.
Taking ownership of technical issues and working within escalation processes to resolve more advanced problems. Skills

To excel in this role, candidates should possess:

Strong knowledge of MySQL, with familiarity with MongoDB being a plus.
Bachelor’s degree in a technical field or equivalent work experience in software/support and services.

Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to work in a highly collaborative and fast-paced environment.

Solid grasp of web and social media platforms.

Why Join Sprinklr

Sprinklr offers a compelling environment for growth, learning, and impactful contributions to the industry. Here’s why you should consider joining Sprinklr:

Opportunity to make the world more social together by focusing on the mission of excellent customer-brand relations.

Investment in people, fostering a supportive culture where employees genuinely care about each other’s success.
Belief in the product – Sprinklr is recognized as the most complete enterprise social technology globally, with many of the world’s largest brands as clients.