PhonePe Hiring Off Campus Freshers For Advisor

Description

PhonePe is seeking an ABT Advisor to join its Inhouse Customer Experience team in Bengaluru. The ABT Advisor will play a crucial role in solving customer queries, ensuring exceptional customer experience, and optimizing support systems. The ideal candidate will exhibit integrity, customer-centricity, and strong communication skills, both written and verbal. Graduates with 0-2 years of experience in customer-facing roles are encouraged to apply. Multilingual skills, especially in South Indian languages, are preferred.

About

PhonePe is India’s leading digital payments company with a vast user base of over 500 million registered users and 37 million merchants. Beyond digital payments, PhonePe has diversified into financial services, hyperlocal shopping, and India’s first localized App Store. The PhonePe Group is committed to offering every Indian equal opportunities for progress by facilitating access to financial services and tech-enabled businesses.

Responsibilities

• Act with integrity and prioritize customer satisfaction in every interaction.
• Handle PhonePe account and transaction-related queries proficiently.
• Provide support across phone and data channels, ensuring swift issue resolution.
• Follow prescribed process guidelines to address customer concerns effectively.
• Build customer trust through clear and empathetic communication.
• Meet hourly and daily productivity goals while maintaining quality standards.
• Utilize internal processes and resources to drive efficient issue resolution.
• Escalate complex issues to relevant teams for timely resolution.
• Identify patterns and recommend process improvements to enhance customer experience.
• Educate customers on utilizing PhonePe services effectively.

Skills

• Excellent written and verbal communication skills.
• Strong learnability and adaptability to different scenarios.
• Active listening skills with the ability to handle objections effectively.
• Customer orientation with a focus on delivering exceptional service.
• Team player mindset, openness to feedback, and flexibility.
• Effective multitasking, prioritization, and time management abilities.
• Proficiency in English and Hindi; multilingual skills in South Indian languages preferred.

Eligibility Criteria

• Graduation (10+2+3) from a recognized institution.
• 0-2 years of work experience in a customer-facing role.
• Preference for candidates with multilingual skills in South Indian languages.

Job Type: Full-time

Job Location: Bengaluru, India