Oracle Job Opening for Freshers Software Developer 2024

Description

Oracle is offering a fantastic job opening for freshers as a Technical Support Engineer, with opportunities to work on global customer issues related to Windows, Mac OS, Active Directory, and more. This role is perfect for those with up to 2 years of experience, looking to build a career in technical support while working in a dynamic and innovative environment.

About

Oracle is a world leader in cloud solutions, committed to solving today’s problems with tomorrow’s technology. Our diverse workforce brings together a wide range of perspectives, enabling us to drive true innovation. At Oracle, we value every voice and foster an inclusive environment where everyone can thrive and contribute to groundbreaking solutions.

Responsibilities

Provide real-time technical support for issues related to Windows, Mac OS, SCCM, Citrix, Active Directory accounts, and more.

Handle incoming customer calls, analyze issues, and apply appropriate Knowledge Base articles to resolve them.
Document case notes in the ticket tracking system and escalate incidents as necessary.
Serve as the point of contact for new customers, introducing them to Oracle and educating them on our products and services.

Support may be delivered via phone or electronic channels, with the possibility of working in a call center environment.

Skills

Strong communication skills and phone etiquettes.
Knowledge of Windows and Mac OS, with experience in managing Active Directory accounts.

Ability to troubleshoot and install MS Office, Printer, Citrix, VMware, and other software/hardware issues.
Familiarity with networking concepts and technical support practices.
Preferred: Neutral accent and strong call handling skills, with a proven track record of resolving a wide range of technical issues.

Eligibility Criteria

Freshers job opening for candidates with 0-2 years of experience in technical support.
Must have strong communication skills and a willingness to work in US shifts.
Experience in supporting global customers and managing Active Directory accounts.