Nice Job Opening for Freshers as Software Engineer 2024

NICE is looking for a Support Engineer with expertise in Linux and SQL. This job opening for freshers in India – Pune is an exciting opportunity for those ready to challenge their limits and exceed expectations. If you’re ambitious and eager to make an impact, we invite you to join our team.

About

At NICE, we don’t limit our challenges. We challenge our limits. Always. We set the highest standards and execute beyond them. As a game changer in the industry, we offer the ultimate career opportunity for those who are driven to succeed and make a difference.

Responsibilities

• Field incoming problems from end users to resolve application issues in accordance with contractual SLA’s.
• Investigate and resolve customer issues using product knowledge, troubleshooting skills, and involvement from Services and Engineering/R&D experts.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Evaluate documented resolutions and analyze trends to prevent repeated future problems.
• Prioritize, schedule, and administer all updates, upgrades, and major software releases in accordance with company policies and contractual terms.
• Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies.
• Identify and learn appropriate software applications used and supported by the company.
• Administer support/system maintenance activities as instructed by the Customer Support Team Leader and Management.
• Assist and/or provide guidance to junior team members.
• Participate in weekend/on-call support coverage when required.

Skills

• Strong knowledge of Windows, Linux, Shell scripting, SQL, and PL/SQL scripting for analyzing and resolving customer issues.
• Experience with building and maintaining databases for query and problem tracking.
• Demonstrable experience supporting industry-standard database platforms within the IT industry (e.g., Oracle, SQL Server, DB2).
• Experience supporting web-based applications.
• Working knowledge of administrating UNIX, Linux, or Windows servers.
• Working knowledge of relational database principles and methodologies.
• Proven experience with troubleshooting principles.
• Ability to develop and interpret technical documentation for training and end-user procedures.
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.

Eligibility Criteria

• Freshers job opening with a strong technical background.
• Familiarity with NICE goals, objectives, and solutions is a plus.
• Working knowledge of software development principles is advantageous.