Description
Jio hiring for the Advisor Voice (RVC) position in Pune, Chinchwad. This role is a job opening for freshers and experienced candidates who are passionate about customer service and possess strong communication skills. Join our dynamic team to manage customer interactions, resolve queries, and contribute to relationship-building efforts to enhance customer satisfaction.
About
We are hiring for the Advisor Voice (RVC) position in Pune, Chinchwad. This role is a job opening for freshers and experienced candidates who are passionate about customer service and possess strong communication skills. Join our dynamic team to manage customer interactions, resolve queries, and contribute to relationship-building efforts to enhance customer satisfaction.
Responsibilities
- Handle all customer interactions as per the assigned schedule.
- Demonstrate ownership and professionalism in customer communications.
- Respond to customer inquiries in an appropriate tone and language.
- Provide solutions to customer queries and educate them where applicable.
- Maintain and update knowledge of products, systems, processes, and policies.
- Adhere to roster timings, scheduled shifts, and planned activities.
- Capture relevant customer details and data for calls or services.
- Resolve customer issues within agreed timelines.
- Manage outbound campaigns as required by the business.
- Build and retain customer relationships through service excellence.
- Follow all contact center policies, procedures, and legislative requirements.
Skills
- Proficiency in speaking the local language.
- Basic computer knowledge.
- Strong problem-solving abilities.
- Customer-focused mindset.
- Technical orientation and ability to learn new systems.
- Attention to detail.
- Service-oriented mindset with excellent interpersonal skills.
Eligibility Criteria
- Educational Requirement:
- Minimum 10+2 or Graduation in any discipline.
- Experience Requirement:
- 6 months to 2 years of experience in customer service (minimum 6 months in a BPO is mandatory).
Job Type: Full-time, Hybrid model.
Job Location: Pune, Chinchwad.
This is a great opportunity for freshers and experienced candidates to start or grow their career in customer service. Apply now and become a part of a customer-centric team that values professionalism and excellence!
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