Description
Are you ready to join a dynamic team with a startup spirit and over 115,000 curious and courageous minds? At Genpact, a global leader in IT solutions and services, we dream in digital, dare in reality, and reinvent the ways companies work to create a meaningful impact beyond just our bottom line. We’re inviting individuals with a natural curiosity, a hunger to learn, and a passion for experimentation to be a part of our relentless pursuit of better.
About
Genpact is a leading global IT solutions and services organization committed to creating a better and more sustainable future. With a workforce of over 115,000, we bring together talented individuals, world-class technology partners, and emerging innovators to solve significant technological, business, and societal challenges. Our mission is to harness the power of technology and humanity to drive meaningful transformation on a global scale.
Responsibilities
As a Process Associate in Developer Support Engineering (DSE) at Genpact, you will be part of a team ensuring global support coverage to our software developers’ community. Key responsibilities include:
- Developing and maintaining various products/software using APIs, SDKs, and platform plugins.
- Coding and troubleshooting issues with PHP, Python, and JavaScript coding languages.
- Querying and maintaining SQL database tables.
- Managing technical product issues and escalations to deliver the highest level of customer satisfaction using software development methodologies.
- Collaborating with Software Engineer Developers to understand their needs and develop solutions.
- Performing data analysis, visualizing trends, providing solutions, and mitigating issues.
- Training new hires in the process, including E2E knowledge base management.
- Stakeholder management, working collaboratively with both internal and external stakeholders.
Skills
To excel in this role, you should possess:
- Strong analytical/coding and communication skills.
- Programming and scripting experience (PHP, Python, JavaScript).
- Experience working with APIs, plugins, and SQL databases.
- Familiarity with tools such as Tableau, Unidash, Scuba, and Google Drive environment.
- Web development experience.
- Knowledge of Lean and Six Sigma methodologies.
Eligibility Criteria
- Bachelor’s or equivalent in computer science or a related field.
- Relevant experience providing enterprise support in a technical environment.
- Ability to be flexible, multitask, and learn in a fast-paced environment.
- Customer-focused with understanding and empathy.
- Creative problem solver with excellent troubleshooting skills.
- Self-driven nature with strong attention to detail and follow-through.
Job Type
- Associate Engineer
- Full-time
Job Location
- Hyderabad, India
