Customer Support – Voice Process for Freshers at Justdial in Noida

Description

Justdial is hiring for the position of Information Retrieval Officer (IRO) in its Customer support voice process team in Noida. This job opening for freshers is ideal for candidates with 0–3 years of experience looking to grow their careers in a professional Customer support voice process-facing role. The role involves handling inbound calls, providing accurate information, and ensuring a high-quality customer experience through clear communication and efficient problem resolution. If you’re a great communicator who thrives in a dynamic environment and enjoys helping others, this role is for you!

About

Justdial Ltd. is India’s No.1 local search engine, headquartered in Mumbai, with a strong digital presence and operations across the country. Established as a pioneer in the Indian local search ecosystem, Justdial has revolutionized the way users find information and connect with service providers.

With over 15,000 employees, 11 offices nationwide, and millions of active users, Justdial provides fast, free, and reliable information on a wide range of products and services. The company is driven by values such as Passion, Responsiveness, Excellence, Fairness, Integrity, and Respect. Working at Justdial means being part of a forward-thinking team that values innovation, collaboration, and growth.

Responsibilities

• Inbound Call Handling: Professionally answer calls and provide accurate, helpful responses as per user requests.

• Customer Query Resolution: Understand customer issues, resolve queries, or direct them to the appropriate teams for further resolution.

• Call Efficiency: Maintain calls within prescribed Average Time Taken (ATT) while ensuring clarity and satisfaction.

• Customer Experience: Deliver a pleasant and courteous experience on every call through empathetic listening and effective communication.

• Process Adherence: Follow department guidelines and service-level agreements (SLA) related to call quality and metrics.

• Escalation Management: Escalate complex queries to respective internal teams for prompt and efficient closure.

• Reporting and Feedback: Document call details and feedback to support team improvement and better service delivery.

Skills

• Excellent verbal communication skills in English and Hindi.

• A pleasant and confident telephonic voice with clear diction and strong listening skills.

• Basic computer proficiency and ability to follow instructions quickly.

• Typing accuracy and speed for efficient documentation.

• Strong interpersonal skills, professionalism, and the ability to stay calm under pressure.

• A customer-centric mindset with the ability to go the extra mile.

• Resilience and assertiveness to handle various types of callers.

Eligibity Criteria

• Pursuing or completed graduation/post-graduation in any discipline.
• 0–3 years of experience in customer support or a related field.
• Willing to work from office in Noida.
• Open to working in shifts, including weekends and holidays, as required.

Job Type: Full-Time | Part-Time (as per business needs)

Job Location:Justdial Office, Noida, Uttar Pradesh | Work Type: Work From Office (WFO)

Apply Now: Click Here

Interested candidates should submit a cover letter and CV. International students studying at a UK university are also eligible to apply.