Description
Kickstart your career with one of India’s fastest-growing SaaS companies! This job opening for freshers as a Product Adoption Specialist at Keka is the perfect opportunity for driven individuals with a passion for customer support, technical problem-solving, and SaaS products. Whether you’re a recent graduate or have up to 3 years of experience, this full-time role will challenge and inspire you in a thriving, customer-first tech environment.
About
Keka is India’s #1 employee-centric HR tech platform, trusted by 8,500+ businesses. In just six years, Keka has revolutionized how organizations handle payroll, HR, and workforce management. In 2022, Keka secured India’s largest Series A SaaS funding of $57 million from WestBridge Capital, solidifying our position as a market leader. Our people-first culture drives innovation, openness, and agility across every level of the organization. Join us and become a part of something meaningful, fast-growing, and future-focused.
Responsibilities
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Deliver outstanding technical support via email, chat, and phone.
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Troubleshoot customer-reported product issues and identify root causes effectively.
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Document and track customer queries using internal ticketing systems.
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Collaborate with Engineering and Product Management teams to resolve technical challenges.
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Assist with product configurations, upgrades, and customer onboarding tasks.
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Develop and maintain helpful content like knowledge base articles, FAQs, and documentation.
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Lead training sessions to enhance customer product knowledge.
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Spot patterns in customer issues and help implement proactive solutions.
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Escalate and follow up on high-priority issues to ensure timely resolution.
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Focus on customer satisfaction, product adoption, and first-time resolution.
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Work assigned shifts based on customer demand (shift timings will be consistent long-term).
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Advocate for customers internally by providing insights and feedback to product teams.
Skills
- Excellent verbal and written communication skills in English.
- Ability to simplify technical concepts for non-technical users.
- Strong problem-solving and analytical skills.
- Basic understanding of SaaS platforms and cloud-based software tools.
- Comfortable using ticketing systems, remote access tools, and customer support platforms.
- Team player who can also work independently under minimal supervision.
- Strong time management and multitasking capabilities.
Eligibility Criteria
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Graduates with a Bachelor’s degree in Computer Science, IT, or a related field (preferred).
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Candidates with 0–3 years of experience in technical support, SaaS, or a customer-facing IT role.
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Individuals comfortable with rotational shifts and willing to work from the Hyderabad office.
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Professionals passionate about customer experience and continuous improvement.
Job Type: Full-Time | Entry-Level | Rotational Shifts
Job Location: Hyderabad, Telangana, India
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How To Apply
If you are looking for an entry-level software engineering job with great career prospects, apply now and start your journey in a high-paying engineering role. Join our WhatsApp Channel for instant job updates
- Interested candidates should submit a cover letter and CV. International students studying at a UK university are also eligible to apply.
