Cognizant Hiring Fresher for Graduate Trainee

Description

Cognizant is currently hiring freshers for the position of Graduate Trainee. Any batch and any stream graduates can apply for this position using the superset login. The position is open for Bengaluru, Chennai, and Kolkata. Read on for more details:

About

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. The company’s unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.

About the Role

The IT Service Desk is a centralized team that provides technical support to clients, including troubleshooting and resolution of IT issues and ensuring the smooth functioning of their computer systems and IT services. The Service Desk team supports 90 global clients across different continents with a 15,000-strong team globally. The landscape of IT Service Desk has witnessed significant transformations due to technological advancements, including the use of AI chatbots and Robotic Process Automation (RPA).

Responsibilities

Provide first-line technical support and assistance to end-users, addressing their IT-related issues and inquiries.
Log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, perform diagnosis, and resolve technical issues to minimize downtime.

Collaborate with other IT teams to escalate complex issues and ensure prompt resolution.
Maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Be client-focused and able to work with users from different communities and cultures across the globe.

Have flawless communication (verbal and written) with clients and possess sound technical knowledge.
Work in shifts and work from the office.

Eligibility Criteria

2021, 2022 & 2023 batch of any 3-year Graduation program (UG full-time degree).

Candidates having 50% in X, XII, Diploma, or UG.
Open to Indian nationals only.
Being flexible to any work locations, shift timing, technology.

The final Cognizant onboarding would be subject to satisfactory background verification.
If PAN card is already available, ensure you have both first name and last name updated in the PAN card.
Background verification will not be successful if the PAN card name and the superset registered name do not match.