Description
Join Cognizant as a Process Executive – CDM/PV, where you can bring your technical expertise in Generative AI and MS Excel to a dynamic team focused on delivering exceptional customer management and complaint handling within the Life Sciences sector. This job opening for freshers and experienced candidates (0 to 4 years) offers an exciting opportunity to enhance customer service excellence in a hybrid work model with rotational shifts.
About
Cognizant is a global leader in professional services, transforming clients’ businesses with innovative, efficient technology solutions. With a community of over 350,000 associates worldwide, Cognizant fosters a collaborative and inclusive workplace, offering opportunities to grow and thrive. We are committed to doing what’s right for our people, clients, communities, and the climate.
Responsibilities
- Manage and ensure the accuracy and integrity of customer data.
- Implement and maintain Generative AI tools to enhance customer management processes.
- Analyze customer data using MS Excel, identifying trends and areas for improvement.
- Handle customer complaints efficiently, ensuring timely resolution and high satisfaction levels.
- Collaborate with cross-functional teams to develop strategies for improving customer service.
- Monitor the effectiveness of customer management processes and suggest improvements.
- Prepare documentation and reports related to customer management and complaint handling.
- Ensure compliance with industry regulations and company policies.
- Participate in training sessions to stay updated on tools and techniques in Generative AI.
- Support process improvement initiatives by providing feedback and suggestions.
- Engage with customers to understand needs and deliver tailored solutions.
- Maintain professionalism and confidentiality in all interactions.
Skills
- Expertise in Generative AI and MS Excel.
- Strong background in customer management and complaint handling within the Life Sciences sector.
- Excellent communication and interpersonal skills.
- Proactive problem-solving and process improvement mindset.
- Organizational and time management skills.
- Adaptability to rotational shifts and a hybrid work model.
- Customer-centric mindset with a passion for service excellence.
- Attention to detail and ability to manage multiple tasks.
Eligibility Criteria
- Experience: 0 to 4 years in customer management or related roles.
- Freshers are welcome to apply for this entry-level job.
- Strong technical skills in Generative AI and MS Excel are preferred.
- Certifications in Certified Customer Service Professional (CCSP), Microsoft Office Specialist (MOS) in Excel, or AI for Everyone by Coursera are advantageous.
Job Type: Full-time, Hybrid model.
Job Location: As per Cognizant operational locations.
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