Associate Voice Support at Accenture for Freshers (2025)

Description

Are you looking for an exciting career in customer service and Associate voice support? Accenture is hiring Customer Contact Comms Associates for its Service Desk Voice Support team. This role is perfect for freshers and experienced candidates with 0-3 years of experience. As part of the Finance Operations vertical, you’ll play a vital role in resolving customer disputes, managing service requests, and ensuring efficient voice support operations. If you have strong communication skills, a problem-solving mindset, and the ability to work under pressure, we invite you to join our dynamic team.

About

Accenture is a global professional services company with expertise in digital, cloud, and security solutions. Operating across 120+ countries and serving more than 40 industries, we help businesses innovate, transform, and grow. Our 699,000 professionals worldwide collaborate to deliver solutions that drive technological excellence and operational efficiency.

Why Choose Accenture?

• Global presence and industry-leading solutions.
• Opportunities for growth and learning across multiple domains.
• Inclusive work culture that values innovation and creativity.

Responsibilities

1. Customer Operations (Associate Voice Support)

• Handle customer queries via voice interactions.
• Ensure prompt and accurate resolution of service desk tickets.
• Adhere to Service Level Agreements (SLAs) for timely response and resolution.

2. Dispute Resolution

• Investigate and resolve disputes related to invoices, payments, and credit notes.
• Collaborate with Sales, Customer Service, and Accounts Receivable teams for issue resolution.
• Document and track disputes to ensure timely closure.

3. Customer Communication

• Serve as the primary point of contact for customer inquiries and disputes.
• Communicate dispute status updates clearly and provide timely follow-ups.
• Escalate unresolved or complex disputes to higher management when necessary.

4. Service Desk Support

• Diagnose and troubleshoot customer-raised incidents.
• Manage unplanned interruptions to restore services quickly.
• Collaborate with team members to improve voice support processes.

Skills

• Proficiency in English (spoken and written).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Detail-oriented mindset with high attention to accuracy.
• Adaptability and flexibility to work in rotational shifts.
• Ability to manage pressure and handle customer interactions professionally.

Eligibility Criteria

• Bachelor’s degree in BBA, BCom, or any graduation field.
• Freshers welcome – 0 to 3 years of experience in customer service or voice support.

Job Type:

• Full-Time
• Hybrid

Job Location: Hyderabad, India

Apply Now: Click Here

Interested candidates should submit a cover letter and CV. International students studying at a UK university are also eligible to apply.