Description
Are you looking for an exciting opportunity to work from home with one of the world’s most customer-centric companies? Amazon is hiring Virtual Customer Service Associates for a seasonal (contractual) role in the Delhi & NCR region. As a Customer Service Associate, you will be at the forefront of providing exceptional support to Amazon customers.
About
Amazon is on a mission to be Earth’s most customer-centric company, and the Customer Service team is an integral part of achieving that goal. At Amazon, customer interactions are not scripted; instead, the focus is on empowering employees to bring their unique personalities to every conversation. The training provided ensures that you are well-equipped to problem-solve for customers and deliver an outstanding support experience. Amazon values diversity and believes that a diverse workforce is essential to its success.
Responsibilities
- Be the first point of contact for customers via phone, chat, and/or email.
- Address customer queries related to orders, products, payments, and website guidance.
- Utilize various tools to navigate, research, and review solutions.
- Communicate effectively with customers to ensure satisfaction
Qualifications:
- Minimum age: 18 years old
- Right to work in India
- Strong communication skills in English (both written and oral fluency)
- Availability to work varying shifts from Monday to Sunday within operating hours
- Willingness to work in rotating shifts, including early, late, overnight, weekends, and overtime as required
- Quiet, distraction-free workspace with a dedicated office space, desk, and chair
- Technical requirements: Minimum broadband connection of 20MB download speed and 8MP upload speed, using a hard-wired Ethernet internet connection (no WiFi).
- Dedicated and distraction-free workspace
- Technical requirements: Minimum broadband connection of 20MB download speed and 8MP upload speed
Job Type
- Full-Time
- WFH
Location
- Wrok From Home
