Description
Wipro Limited is hiring Administrator – L0 in Nagpur! This is a great opportunity for freshers and experienced professionals to work in IT support, software, and hardware management at a global technology leader.
About
Wipro Limited is a leading global technology services and consulting company that specializes in digital transformation, cloud computing, cybersecurity, and IT solutions. With over 230,000 employees across 65 countries, Wipro is committed to delivering innovative IT solutions for clients worldwide.
Responsibilities
- Manage and resolve service requests related to software, hardware, and network (Administrator) issues.
- Ensure timely responses to all customer tickets and service requests.
- Monitor and maintain IT infrastructure, including network, storage, servers, and platforms.
- Perform root cause analysis of raised tickets and develop action plans for resolution.
- Install and configure software/hardware based on client requirements.
- Provide user access management as per customer needs.
- Backup critical data/logs to maintain system stability and performance.
- Coordinate with on-site teams to troubleshoot and resolve complex IT issues.
- Track and manage service requests from acceptance to resolution within defined SLAs.
- Ensure zero customer escalations by maintaining high service quality standards.
Skills
- Basic IT troubleshooting skills (hardware, software, and networking).
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to manage and resolve multiple tickets within defined SLAs.
- Attention to detail and ability to follow service request protocols.
- Experience with ticketing systems, chatbots, and IT service management (ITSM) tools is a plus.
- Basic knowledge of system administration and remote IT support.
Eligibity Criteria
- Freshers job opening – Candidates with relevant IT skills are encouraged to apply.
- Educational Qualification: Bachelor’s degree in IT, Computer Science, or related fields preferred.
Job Type:
- Full-Time
Job Location: Nagpur, Maharashtra, India
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How To Apply
If you are looking for an entry-level software engineering job with great career prospects, apply now and start your journey in a high-paying engineering role. Join our WhatsApp Channel for instant job updates
Interested candidates should submit a cover letter and CV. International students studying at a UK university are also eligible to apply.