Description
Accenture is hiring freshers for the role of Customer Service New Associate. Graduates from any stream/branch can apply for this position. This is an open position for candidates with 0-1 year of experience only. The role involves managing and resolving customer queries, handling escalations and complaints, and providing technical assistance on the use of specific systems, software, and infrastructure.
About
Accenture is a global professional services company that provides a broad range of services and solutions in strategy, consulting, digital, technology, and operations. It is one of the world’s largest consulting and professional services firms, with a focus on helping clients improve their performance and create sustainable value.
Responsibilities
- Manage and resolve customer queries, handling escalations and complaints, and providing best resolutions.
- Close faults and complaints within SLAs (Service Level Agreements).
- Work on Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- Provide technical assistance on the use of specific systems, software, and infrastructure.
- Solve routine problems through precedent and referral to general guidelines.
- Interact within your own team and with your direct supervisor.
- Make decisions that impact your own work, closely supervised.
- Be an individual contributor as part of a team with a predetermined, narrow scope of work.
- Work in rotational shifts.
Requirements
- Customer Service Management.
- Adaptable and flexible.
- Problem-solving skills.
- Detail orientation.
- Customer Service Technology Support.
- Technology.
Eligibility Criteria
- All streams/branches can apply for this position.
- 0-1 year of experience.
Location
- Hyderabad
Package
- INR 4,60,000 – 4,80,000