Jio Job Opening for Fresher Customer Service 2024

Description

We are hiring for a Customer Service Associate role in Pune (Chinchwad) for a job opening for freshers and experienced professionals. This position involves managing customer interactions, resolving queries, and offering solution-based approaches to deliver an exceptional customer experience.

About 

Join a dynamic team focused on enhancing customer satisfaction through effective communication and relationship building. This role provides an excellent platform to grow your skills in customer service, problem-solving, and technical understanding in a collaborative and supportive environment.

Responsibilities

• Manage all customer interactions as per the assigned schedule.
• Handle calls with ownership and responsibility.
• Communicate with customers using appropriate tone and language.
• Provide solutions for customer queries and educate them on services and policies.
• Update product, system, and process knowledge regularly.
• Adhere to rostered timings, scheduled shifts, and company policies.
• Document customer details and relevant data during interactions.
• Resolve customer concerns within agreed timelines.
• Support outbound campaigns as per business needs.
• Build and maintain customer relationships to drive loyalty and satisfaction

Skills

• Proficiency in the local language.
• Basic computer literacy.
• Strong problem-solving and analytical skills.
• Customer-focused mindset with attention to detail.
• Technical orientation and the ability to learn quickly.
• Excellent communication skills.
• Service-driven attitude and ability to manage tasks efficiently

Eligibility Criteria

• Educational Qualification: 10+2 / Graduation in any discipline.
• Freshers job opening; candidates with 6 months – 2 years of experience (minimum 6 months in BPO mandatory) are encouraged to apply.

Job Type: Full-Time

Job Location: Pune (Chinchwad), India

Apply : Click Here